In-Flight Choices

Several months ago, American Airlines sent me a pleasant email, declaring I could select my entree for the upcoming flight. What a pleasant surprise! Normally, you watch the stewardess roll the cart past your seat, hoping you’ll get your choice. Not a huge issue, but then again, customer satisfaction matters in a competitive industry. So, giving a passenger the opportunity to have his preference means happy days. Of course, there are only two choices, which is fine with me. After all, we’re on an airplane, not in a swanky restaurant. On recent flights, I went with the egg option for breakfast that you see in the next photo:

Breakfast on American Airlines flight from PHL to MIA.

Breakfast on American Airlines flight from PHL to MIA.

The decal on the side even had my name on it. Makes a guy feel important. Food was simple and tasty, again for onboard an airplane. Lunch on the next flight you see below:

Lunch on American Airlines flight from MIA to AUA.

Lunch on American Airlines flight from MIA to AUA.

The novelty item here was the pretzel stick you see in the upper left of the frame. That salad was also very fresh, and I do like my greens with most meals. I very much like the fact that American Airlines gives me this choice. It may seem like a small thing, but it matters because it shows the airline is thinking about ways to make things better. Thanks for a friendly and safe flight.

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